Terms of Service
Terms of Service - Ultranet Global
Effective Date: October 14, 2026
Entity: Ultranet Global Communications Limited (“Company,” “we,” “us,” or “our”)
Website: https://www.ultranetgh.com
Contact Email: info@ultranetgh.com
1. Acceptance of Terms
By accessing or using the Communication Platform as a Service (CPaaS), APIs, authentication tools, or websites operated by Ultranet Global Communications Limited, you (“Customer,” “Partner,” or “Developer”) agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a business, you represent that you have the authority to bind that entity.
2. CPaaS Services & API Access
We provide API infrastructure for multi-factor authentication (MFA), One-Time Passwords (OTPs), and transactional messaging via WhatsApp Cloud API, SMS, and related telecommunication channels.
Account Credentials: You are responsible for maintaining the confidentiality of your API keys, System User access tokens, and portal credentials. Any activity originating from your API credentials will be deemed your sole responsibility.
Service Availability: While we strive to maintain high system availability, service delivery relies on third-party telecommunication networks and platforms (such as Meta Platforms, Inc.). We do not guarantee uninterrupted or latency-free API operation.
3. Payment, Pay-As-You-Go Billing & Refunds
Pay-As-You-Go Model: Services are billed on a pay-as-you-go basis. You agree to maintain sufficient balance or payment authorization to cover all messaging usage and platform fees.
Failed Message Deliveries: Messages submitted through our API that fail due to external carrier issues, invalid destination numbers, recipient device settings, or third-party network outages are non-refundable once handed over to downstream networks, as telecommunication and WhatsApp routing fees still apply.
Unused Credits: Prepaid credits or account balances are non-refundable and non-transferable, except where required by applicable law or agreed upon in writing by an authorized representative of Ultranet Global Communications Limited.
Taxes: All fees are exclusive of applicable taxes, tariffs, or governmental charges (such as VAT), which will be applied based on your jurisdiction.
4. Acceptable Use & Anti-Spam Policy
You agree to use our platform strictly for legitimate authentication, transaction notifications, and authorized business messaging.
Prohibited Activities include:
- Transmitting unsolicited commercial messages (Spam), phishing, scam codes, or deceptive communications.
- Sending message payloads that violate third-party rules, including Meta’s WhatsApp Commerce and Messaging Policies.
- Attempting to bypass security controls, rate limits, or perform unauthorized load testing against our API infrastructure.
- Using the service for illegal, fraudulent, harassing, or defamatory activities.
5. Suspension & Token Revocation
We reserve the right to monitor account traffic for fraud detection and compliance with messaging policies.
Depending on the severity of the violation:
Immediate Suspension & Revocation: In cases of severe offenses—including phishing, high spam complaint rates, fraudulent OTP generation, or violation of Meta/carrier policies—we reserve the right to immediately suspend your account, revoke your API access tokens, and terminate your access without prior notice and without refund of any remaining prepaid credits or account balance.
Remediation: For minor technical non-compliance, we may issue a notice requiring prompt remediation before taking suspension action.
6. Limitation of Liability & Warranties
Disclaimer of Warranties: The platform and APIs are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or delivery guarantees.
Carrier & Telecommunications Disclaimer: We are not liable for delayed, intercepted, or undelivered authentication messages caused by cellular network failure, recipient handset issues, or third-party API downtime (e.g., Meta/WhatsApp platform outages).
Cap on Liability: To the maximum extent permitted by applicable law, the total liability of Ultranet Global Communications Limited for any claims arising out of or related to these Terms or the use of our services shall not exceed the total amount paid by you to us during the one (1) month period preceding the event giving rise to liability.
7. Indemnification
You agree to defend, indemnify, and hold harmless Ultranet Global Communications Limited, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your breach of these Terms, misuse of our API, or violation of any third-party rights or carrier regulations.
8. Governing Law & Dispute Resolution
These Terms of Service, and any non-contractual obligations or disputes arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE). Any legal action or proceeding shall be subject to the exclusive jurisdiction of the competent courts of the UAE.
9. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Changes will become effective upon being published on `www.ultranetgh.com`. Your continued use of the platform following any modifications constitutes your acceptance of the updated Terms.
10. Contact Us
For questions, compliance inquiries, or data protection requests, please reach out to us:
Company: Ultranet Global Communications Limited
Website: https://www.ultranetgh.com
Email: info@ultranetgh.com